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T-mobile did not refund or replace the phone. I had only used it for 3 days. I thought I liked the phone a lot after I got it brand new from T-mobile. Then it dropped on the CARPET of my apartment, from the dining room table (a very short distance) and the screen went black.
It also only came with a few ring tones, which seems strange considering it was fairly expensive last year. Sometimes it just lights up if I have a call, or gives off a garbled ring. I tried using the music player but it required using some questionable software, and installing it on my computer, which I did not want to do. I would never buy this phone again or recommend it to someone else. The music just starts playing. I am a faithful Nokia customer, and this has been the worst phone I have ever owned.
You have to go through more menus than previous (and older) Nokias just to send a text message, even when using the "shortcuts." And it rarely remembers the spellings that I save into the phone, so I constantly have to retype my friend's names, and words I use all the time. It has zero water damage, it's just a crappy phone. I've had the phone just over a year, and have nothing but trouble with it. After one year, my phone does not ring consistently. Bummer. I think I may have gotten a "lemon" but even so, the text message set up on this phone is really not user friendly.
The songs that came preloaded on the phone go off at random.
The buttons on the front and sides of the phone are not to great either. The music player on the phone is okay.
A good thing about the phone is that it can fall down a flight of stairs and still work the same as it did before. The phone also has a problem with the password and security section because even when i first got it it would not let me set a password or make it password protected.
I have had this phone for ten months and within in the first few hours of having it the screen was already scratch from putting it in my pocket. On my friends' phones, they have had many of the buttons fall off.
Oh, yeah the back is very difficult to take off and as time goes by it gets even more difficult. The phone also has a very crappy battery and my friends who have the same phone say that their batteries don't hold power well either.
All of the buttons on the front of my have at some point either got stuck or just haven't worked.
Now the sound works sometimes (it took three weeks for it to start working again and that was totally at random, nothing I did), but it's off and on. I usually try to keep phones for a year at least, but not this one. I've had the phone 8 and 1/2 months now, and I'm looking for a new one. Another problem is I could not get the voice activated controls to work. But fortunately it does have a micro SD card slot, and mine came with a card already in it. Sometimes it's quiet, sometimes it goes in and out while it's ringing, sometimes normal, and sometimes just dead.
I was using my "back up phone" half the time after only 3 months of owning this phone, but I recently gave my back up phone to my sister. For the first three months that I had the phone, everything was fine. But after three months, the volume just completely died. Also, this phone doesn't have as much memory as I would like, so that was disappointing.
Another problem I've recently had with this phone is that the games on my phone stopped functioning properly. Also, it has a pretty short battery life, so if that bothers you I recommend a Motorola as they tend to have long battery life (although be warned, in my experience Motorola phones tend to freeze and also do not typically have the signal quality of other phones). If there's a way to do it, I haven't found it.The pluses are that the external controls for the music player and radio are nice, although it'd be nice if you didn't have to plug in your headphones to listen to the radio. It's definitely time for a new one.
The buttons were easy to use, and I like using this phone for texting.But when you weigh the pros and cons, for me this just isn't the right phone. I'm sure they do, I just couldn't figure it out, and I've never had trouble using voice activated controls with any other phone I've had. The stereo headset that came with the phone was nice too. The alarm, the ring, the music player, everything.
Finally, as for my phone background, whenever I try to use a picture I took myself as the wallpaper, it doesn't show up as "full screen" which is what the phone calls right side up. Granted sometimes I do accidentally hit the end call button, which is of course not a problem with the phone, but sometimes there is honestly no reason for it. And it's frustrating to not have external ringing volume control, although holding down the pound key will switch between silent and normal. Another problem I've had is that sometimes even when I have a signal, a call will just end for no reason.
T-mobile renewed it. The phone's music features were much better than what this one was designed for: talking on the phone. Bought this one for my wife during our contract renewal. The second phone was not better either. What a disappointment. We have been loyal customers to our carrier since 1999. Very first month phone starting to act up.
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